Frequently Asked Questions

Exclusive Italy Tours is a boutique luxury DMC specializing in fully tailor-made itineraries across Italy. We design unique, immersive experiences led by local experts, curated with a refined attention to detail, premium partners, and a personalized approach from start to finish.

Absolutely. Every itinerary is crafted based on your interests, travel style, budget, and preferred pace. Whether you want wine experiences, food journeys, art-focused days, coastal escapes, or multi-region itineraries, we customise everything to perfection.

Yes. We work with a curated selection of boutique hotels, luxury resorts, wine relais, historic palaces, and countryside villas across Italy. We help you choose the accommodation that best matches your preferences and itinerary.

Of course. Our private transfers are operated with Mercedes vehicles, professional English-speaking driver-guides, and full NCC-licensed services. We can arrange airport pick-ups, intercity transfers, and chauffeured services during tours.

We operate across the entire country, including Tuscany, Umbria, Lazio, Campania, Veneto, Piedmont, Liguria, Apulia, Sicily, and more. Multi-destination itineraries are our specialty.

For the best availability, we recommend 2–4 months in advance, especially in high season or for special events (e.g., Bocelli Concert).

Once the itinerary is approved, we send a secure payment link for the deposit. The balance is due before arrival; cancellation terms vary depending on the services included.

Start by sharing your travel dates, party size, preferred destinations, interests, and approximate budget. These details help us shape a proposal around your trip. Before confirming, review the itinerary, the services included, and the booking terms with our team.

Please ask our team whether a planning fee applies to your request and what it covers before proceeding. Any applicable fee and its conditions should be set out in your proposal.

Please share your approximate budget when enquiring so that we can discuss suitable options. Your quotation will depend on your dates, party size, accommodation preferences, transport, and selected experiences. Refer to your individual proposal for the price and services included.

Please refer to the inclusions and exclusions listed in your individual proposal. Do not assume that accommodation, transport, meals, admission tickets, or other services are included unless they are explicitly specified. Ask us to clarify any item before confirming.

Please share your flight plans with us so that arrival and departure times can be considered when planning your itinerary. If you would like assistance with flights, ask our team what support is available. Do not assume that any flight is included unless it is explicitly listed in your proposal.

Please contact our team before making changes to a confirmed itinerary. Refer to the booking conditions supplied with your proposal for the cancellation terms and any applicable charges. Changes are subject to availability and confirmation; refunds should not be assumed.

We recommend considering travel insurance appropriate to your itinerary and personal circumstances. Discuss cover, exclusions, and any pre-existing medical conditions directly with your insurer. Travel insurance should not be assumed to be included in your booking.

Before travelling, please confirm the contact details and assistance arrangements that apply to your booking. Ask our team whom to contact for itinerary questions, delays, or changes, and check the available contact hours.

Please tell us about dietary requirements and allergies before booking so that we can check the options with the relevant venues. Any arrangements require confirmation, and allergy-safe preparation or the absence of cross-contamination should not be assumed.

Please describe your mobility needs, any equipment you use, and the level of assistance required when enquiring. This allows us to check the suitability of proposed accommodation, transport, venues, and activities. Accessible facilities and assistance must be confirmed for each service before booking.

Tell us who is travelling and what you would like to celebrate or experience. For family trips, please include the ages of children and any practical requirements. We can discuss options as part of your tailor-made proposal; particular activities and special arrangements require confirmation.

Please check your proposal to see whether any gratuities are included. If you would like guidance on tipping for the services in your itinerary, ask our team before travelling. Do not assume that gratuities are covered unless they are explicitly listed.

Check the official entry requirements that apply to your nationality, travel documents, route, and dates before booking and again before departure. Consult the relevant government or consular authorities, including for any transit countries. Do not rely on a tour itinerary as confirmation of eligibility to enter a country.

If reliable connectivity is important to you, please tell us when planning your itinerary so that relevant facilities can be checked. Do not assume that Wi-Fi is available in every vehicle, accommodation, or venue. For mobile data abroad, check coverage and charges with your provider before travelling.

Travel advisors and agencies are welcome to contact us with their clients’ requirements. Please ask our team about the working arrangements and booking conditions applicable to your enquiry. Trade rates, commissions, and other commercial terms require separate confirmation.